Freezer

Not freezing

Ice cream is soft, or the freezer cannot keep food solid.

What this usually means

A warm freezer is often a gasket leak, a failed thermostat, a fan that is not moving air, or a sealed-system fault. Overpacking can also block airflow on uprights.

What we typically check

Lid or door seal and how it closes
Thermostat or electronic control
Fan operation on frost-free models
Compressor run and coil cleanliness

$89 diagnostic / service call fee, applied toward the repair if you move forward. Repair work is quoted after diagnosis — we do not publish parts or labor prices online. Call or text (480) 881-4759 if you want to talk it through first.

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Related on this appliance

Frosting up

Thick frost on the walls, lid, or food packages.

Leaking

Water on the floor when the freezer runs or after a defrost.

Noisy

Buzzing, clicking, or a fan that sounds worse than it used to.